- A full refund is available within 60 days from the date of the order.
- Request a refund via email firstname.lastname@example.org or by using the support request form
- We will submit your refund for processing by the provider (Paypal or Stripe) within two business days of receiving your refund request. There will be additional processing time on top of this depending on your method of payment. Please refer below for payment method processing times for Paypal and Stripe payments.
Paypal Refund Processing Times
For purchases made with your credit or debit card, the refund can take up to 30 days to show up on your account. If you bought the item using your bank account or PayPal balance, the balance will be credited to your PayPal account. Funds can take three to five days to arrive in your account.
Stripe Refund Processing Times
Depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up on your customer’s bank account.